Terms and Conditions of Sale

1. Terms and Conditions.
These are the terms and conditions of our agreement which apply to all purchases of products or services by you from Better by Nature via this web site and you should read them carefully. Terms may alter if necessary and therefore you should check them before you make a new purchase.

2. Order.
You can submit an order for products or services to Better by Nature by completing the details required on the order summary page and clicking the confirm order button. Prices are shown in the currency selected in the currency panel.  £UK prices include VAT where applicable.  Orders outside of the United Kingdom may be subject to additional charges. We are under no obligation to accept your order, but would normally do so where the product is available. The order reflects pricing at time of purchase the payment of which, via your credit card/ debit card, will be approved by your credit card/ debit card company.

3. Acceptance of order.
We will notify you of our acceptance of your order by email shortly after we receive it and at that point a binding agreement between us will be in place based on these terms and conditions. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit and debit cards are acceptable as payment for orders via this site. Gift vouchers are not accepted for online purchases.
3.1 Product promotion duration: products with special promotional prices on the website are subject to availability.  Better by Nature has the right to amend offers without prior notification.

4. Delivery.
We make every effort to despatch within 48 working hours of order placement. Unless we state otherwise, i.e. the product is out of stock, we ensure that your products are delivered within 28 days from acceptance (UK). However, we endeavour to deliver your order within seven working days. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and the products will be stored.

5. Payment.
We will charge your account for payment at the time that the order is dispatched for delivery to you. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know by e-mail. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card account.

6. Cancellations and returns
You may cancel your order at any time within 14 days after the day you received the products (subject to the limitations set out below). 

If you cancel your order on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them.  Products returned by you within the 14 day period referred to above will be refunded in full (including the cost of sending the products to you).  However, you will be responsible for paying the cost of returning the product to us.

If you cancel your order on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so.  Similarly, if you return the products at our expense, we may pass that expense on to you.

You can no longer cancel your order once you have opened or used the products. 

Better by Nature is an independent distributor of Forever Living Products (UK) Ltd. Forever Living Products (UK) Ltd guarantees the quality of the Forever Living Products range of products within the UK. If you are not completely satisfied with any Forever Living Products item distributed by us, please return your receipt together with the unused part of the product or the empty containers within 60 days of the date of purchase and we will refund your order in full.  You are responsible for paying the cost of returning the products to us. 

7. Warranties.
The products which are sold via this web site have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom. This does not affect your statutory rights as a consumer.

8. Emails.
All emails to you will be forwarded to the address you specify to us. It is important that you provide an accurate and valid email address otherwise we will be unable to accept your order. You must also ensure that if this address changes between submitting your order and delivery of the products by us to you, you advise us of the new address. We will not be responsible for failure to perform under this agreement where such failure is attributable to a change of address.

9. Complaints.
If you have any complaints or comments about our web site or any of the products or services supplied or provided to you, please contact us on info@betterbynature.com or Better by Nature, 26 Packhorse Road, Stratford-on-Avon, Warwickshire, CV37 9AW, UK.

10. Descriptions.
To the best of our knowledge, the product and service descriptions on the site are accurate and up-to-date, but we are continually working to improve our products and services and so specifications or design changes may be made from time to time which have not been reflected on the site. We include images of products on our site to help you with your selection. However, slight variations, for example, in colour, should be expected.

11. General.
We will not be liable to you for any breach of our agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond our reasonable control. This does not affect your statutory rights. If we choose not to enforce a right under our agreement, that decision will not prevent us from enforcing other rights, or the same right on a later occasion. Our agreement will be governed by English law and any disputes will be resolved non-exclusively by English Courts.

12. Privacy.
We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in the UK. Please read our privacy statement accessible from every screen within the website. Please email info@betterbynature.com

13. Trading Name.
Better by Nature is the trading style of Riley Fletcher Organisation Ltd.